Kwick365, online ordering site by KwickPOS

Kwick365, online ordering site by KwickPOS

How to Train Restaurant Upselling Techniques

1. Define Upselling and Its Benefits

  • Explain the concept of upselling and its importance in increasing revenue.
  • Discuss the benefits of upselling, such as higher average check size, improved customer satisfaction, and increased staff motivation.

    • 2. Identify Upselling Opportunities

  • Train staff to recognize potential upselling opportunities, such as

    • * Offering appetizers or side dishes with entrees

    * Suggesting premium wine or beer pairings

    * Recommending desserts or coffee after meals

    3. Develop Upselling Scripts

  • Provide staff with specific scripts or phrases to use when upselling.
  • These scripts should be clear, concise, and non-pushy.
  • Example
    "Would you like to try our award-winning chocolate lava cake for dessert?"

    • 4. Train on Product Knowledge

  • Ensure staff has a thorough understanding of the menu and its ingredients.
  • This knowledge will enable them to confidently recommend upsells and answer customer questions.

    • 5. Practice and Role-Play

  • Conduct role-playing exercises to give staff practice in upselling techniques.
  • Provide feedback and guidance to help them improve their skills.

    • 6. Set Realistic Goals

  • Establish clear upselling goals for staff.
  • These goals should be achievable and motivating.
  • Track progress and provide incentives for meeting or exceeding targets.

    • 7. Monitor and Evaluate

  • Regularly monitor upselling performance through sales data and customer feedback.
  • Identify areas for improvement and adjust training accordingly.

    • Additional Tips:

  • Be genuine
    Upselling should not feel forced or manipulative. Staff should genuinely believe in the products they are recommending.
  • Listen to customers
    Pay attention to customer preferences and tailor upselling suggestions accordingly.
  • Offer value
    Emphasize the benefits of the upsell, such as enhanced flavor or a better dining experience.
  • Use suggestive language
    Use phrases like "I recommend" or "Our guests often enjoy" to encourage customers to consider upsells.
  • Be patient
    Upselling takes time and practice. Provide ongoing support and encouragement to staff.

    • DISCLAIMER: This information is provided for general informational purposes only, and publication does not constitute an endorsement. Kwick365 does not warrant the accuracy or completeness of any information, text, graphics, links, or other items contained within this content. Kwick365 does not guarantee you will achieve any specific results if you follow any advice herein. It may be advisable for you to consult with a professional such as a lawyer, accountant, or business advisor for advice specific to your situation.

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