Kwick365, online ordering site by KwickPOS

Kwick365, online ordering site by KwickPOS

General Common Sense for Front of House Staff in Restaurants

Customer Service:

  • Greet customers warmly and promptly.
  • Be polite, attentive, and respectful.
  • Listen actively to customer requests and respond appropriately.
  • Handle complaints professionally and resolve them promptly.
  • Maintain a positive and welcoming demeanor.

    • Communication:

  • Communicate clearly and effectively with customers, colleagues, and management.
  • Use appropriate body language and tone of voice.
  • Listen attentively to instructions and follow them accurately.
  • Report any issues or concerns to management promptly.

    • Organization and Efficiency:

  • Keep work areas clean and organized.
  • Prioritize tasks and manage time effectively.
  • Use technology (e.g., POS systems) efficiently.
  • Work as a team to ensure smooth operations.

    • Knowledge and Skills:

  • Have a thorough understanding of the menu and specials.
  • Be able to recommend dishes and drinks based on customer preferences.
  • Possess basic knowledge of wine and beverage pairings.
  • Be proficient in taking orders, processing payments, and handling reservations.

    • Appearance and Hygiene:

  • Maintain a clean and professional appearance.
  • Wear appropriate uniforms and adhere to company dress code.
  • Practice good hygiene and wash hands frequently.

    • Safety and Security:

  • Follow all safety protocols and procedures.
  • Be aware of potential hazards and take appropriate precautions.
  • Report any suspicious activity or security concerns to management.

    • Other:

  • Be punctual and reliable.
  • Be willing to go the extra mile to ensure customer satisfaction.
  • Maintain a positive attitude and be a team player.
  • Respect the privacy and confidentiality of customers.
  • Be adaptable and able to handle unexpected situations.

    • DISCLAIMER: This information is provided for general informational purposes only, and publication does not constitute an endorsement. Kwick365 does not warrant the accuracy or completeness of any information, text, graphics, links, or other items contained within this content. Kwick365 does not guarantee you will achieve any specific results if you follow any advice herein. It may be advisable for you to consult with a professional such as a lawyer, accountant, or business advisor for advice specific to your situation.

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